This was my most calculated purchase, where I constantly justified myself the absence of accessories with the expectations in quality of material described in the product description. I was wronged the very moment I opened the eagerly awaited package, revealing a thin and flimsy-materialed bag that housed a few straps and an undesirable cushioning on the shoulder straps. This does a complete injustice to the backpack, which is marketed toward hustlers, as comfort — something that should be the top priority — is compromised. This is a mass-produced backpack which, in my opinion, means that this blunder is not only for the particular product I received. I respect the brand to the core - for its contributions to the society and enrichment of various artists within and oustide the company. But this experience has somewhat disturbed my belief instilled in this brand, for which I was always a die-hard fan. I hope this is taken into consideration and necessary amends are made, 'hope' because even the customer service team won't respond to my queries regarding this most awaited purchase of mine.
